Refund, Return & Cancellation Policy

This page provides general cancellation, return, and refund information for service requests made through dcsservicecenter.support.

Cancellations and rescheduling

If you need to cancel or reschedule an appointment request, contact us as early as possible. A replacement appointment is not confirmed until a new time is accepted.

Diagnostic and service charges

Diagnostic, trip, labor, parts, and other service charges should be reviewed when quoted or presented. Charges for completed diagnostics, performed labor, installed parts, or specifically ordered items may not be refundable once the applicable work or commitment has occurred.

Parts and returns

Return eligibility depends on item condition, installation status, supplier restrictions, special-order status, and the terms communicated for the specific service request.

Refund requests

If you believe a charge was made in error or a refund is otherwise due, contact us with the relevant service details so the request can be reviewed.

Contact

Questions about cancellations, returns, or refunds may be sent to [email protected].