Effective Date: August 25, 2026
1. Introduction
This Privacy Policy explains how dcsservicecenter.support collects, uses, discloses and protects information when you visit the website, submit a service request, contact us or otherwise interact with the site's services.
2. Information We Collect
Information you provide
Depending on the interaction, we may collect: – name; – phone number; – email address; – service address; – ZIP code; – appointment preferences; – appliance type; – DCS model number; – error-code information; – photos or descriptions of the appliance issue; – service preferences/history; – billing/payment information where applicable; – messages/forms you submit.
Do not submit sensitive personal information that is not necessary for an appliance service request.
Technical and usage information
The website or supporting providers may automatically receive IP address, browser/device information, operating system, referring page, pages viewed, timestamps, approximate IP-derived location, interaction information and cookie/similar identifiers where used.
The exact information depends on the tools enabled on the live site.
3. How Information Is Used
Information may be used to: – respond to service requests; – schedule/manage appointments; – communicate about a repair; – prepare technicians; – identify relevant model/part information; – process payments where applicable; – maintain service records; – support customers; – operate, secure and improve the website; – measure site use; – prevent fraud/abuse; – comply with law; – protect customers, technicians and the service.
4. Cookies and Similar Technologies
The website may use cookies/similar technologies for necessary functionality, security, preferences, forms, analytics, performance and advertising/campaign measurement where enabled.
Browser settings and any available privacy-preference interface can be used to manage applicable choices.
5. Analytics and Advertising Technologies
Third-party analytics, advertising, call-tracking or measurement tools may be used on the production site.
Those providers may receive technical/usage information according to the site's actual configuration and their own privacy terms.
Do not interpret this section as confirmation that every possible platform is used.
6. How Information May Be Shared
Information may be disclosed to: – technicians/service personnel involved in the requested service; – providers supporting hosting, forms, scheduling, communications, payments, security, analytics, performance or parts/operations; – legal authorities when required; – a business successor in an applicable business transaction.
7. Sale or Sharing of Personal Information
Customer service-request information is not treated as a product for ordinary sale to third parties.
Some privacy laws define “sale” or “sharing” more broadly. If live-site analytics/advertising technologies are legally treated as sale, sharing or targeted advertising, eligible users may have applicable opt-out rights.
The site's published privacy controls should match the technologies actually configured.
8. Payment Information
Where a third-party payment processor is used, payment-card information may be processed directly by that provider.
Do not store full card details on the website unless the production payment system is specifically designed and authorized to do so.
9. Data Retention
Personal information is retained only as reasonably necessary for service coordination, records, warranty/dispute periods, security, fraud prevention and legal/business obligations.
10. Data Security
Reasonable administrative, technical and organizational measures are used to protect information, but no website or transmission/storage system can be guaranteed completely secure.
11. Privacy Rights
Depending on jurisdiction, users may have rights to request access, correction, deletion, information about disclosures, restriction/objection, portability or opt-out of certain sale/sharing/targeted-advertising uses.
Rights vary and may be subject to legal exceptions.
12. Privacy Requests
Submit a privacy request to:
Email: [email protected]
Use a subject such as Privacy Request or Data Deletion Request.
Enough information may be requested to understand and reasonably verify the request.
13. Cookie and Tracking Choices
Most browsers allow cookies to be blocked, deleted or limited.
If a cookie/privacy-preference interface is available, use it to manage available choices.
Applicable browser-based opt-out preference signals should be handled where required by law and supported by the site's technical configuration.
14. Marketing Communications
Submitting a repair request does not automatically authorize unrelated promotional marketing.
Optional marketing can be unsubscribed from through the method provided in the message or through a privacy/contact request.
Service-related messages about an appointment, repair or billing matter are not optional marketing.
15. Service-Request Consent
Information submitted through a service-request form is used to respond, contact the user, evaluate scheduling and coordinate the requested service.
Separate consent should be collected where legally required for optional marketing, advertising, SMS or another distinct use.
16. Children's Privacy
This website is intended for general household service inquiries and is not directed to children under 13.
If information is knowingly collected from a child in circumstances requiring parental consent, reasonable steps will be taken to delete it.
17. External Links
Third-party websites have their own privacy/security practices. Review their policies before submitting information.
18. Changes to This Policy
This Privacy Policy may be updated. The effective date should be updated when changes are published.
19. Contact
Email: [email protected]
For phone contact, display the same verified production phone used across the live DCS site.